Terms & Conditions

This site (www.completedeelite.com) ("this site"or "Complete Deelite Online Shopping") has been especially designed by Complete Deelite Ltd. for Customers using its online shopping services. Complete Deelite Store and this site are owned and operated by Complete Deelite Limited (“Complete Deelite Shop’, “we”, “us” and “our”).

 

If you intend to use Complete Deelite online shopping services or simply want to browse or otherwise use this site, please read these Terms and Conditions carefully before using the site. By using the site or any part of it, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.

 

These Terms and Conditions also apply to all orders placed via other media including telephone or facsimile.

 

1. GENERAL

1.1

In these Terms and Conditions the following definitions shall apply :

 

a. "Customer" shall mean you and all other persons who access this site under your Login.

 

b. "Intellectual Property" shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, trademark, database or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof.

 

c. "Legal Notice and Disclaimer" shall mean the legal notice and disclaimer applicable to this site (see below).

 

d. "Login" shall mean a Customer's personal password and access to this site under that Customer's registration.

 

e. "Privacy Policy" shall mean Complete Deelite's policy regarding personal data collected in connection with this site and Complete Deelite's policy regarding the privacy of Customers and visitors to this site, located at here.

 

f. "Price" shall mean the price of a product on the day of order.

 

g. "Product/Products" shall mean any and all the products for sale on this site.

 

h. "Complete Deelite Shop" shall mean Complete Deelite Ltd., the seller of the products on this site.

 

i. "Complete Deelite Online Shopping" shall mean this site owned by Complete Deelite Ltd. and the medium by which Products are offered for sale by Complete Deelite to Customers.

1.2

All Products sold by Complete Deelite through this site are subject to these Terms and Conditions. By submitting your order for processing at this site, you confirm that you have read, understood and agreed to the Terms and Conditions prevalent at the time your order is submitted for processing.

1.3

These Terms and Conditions incorporate the Legal Notice and Disclaimer and Privacy Policy and these documents shall prevail over any other document including any of our store policies purporting to have a contractual effect.

1.4

The Customer agrees to provide the complete and updated information for registration on this site. For credit card payment registration, the Customer shall provide Complete Deelite with accurate and complete credit card information and represents and warrants to Complete Deelite that his use of the credit card (details of which have been supplied) is authorized and legal.

1.5

Complete Deelite has the absolute discretion to refuse registration of any person as a Customer and to terminate the registration of any Customer for any reason whatsoever.

1.6

The Customer agrees to pay for every order made under his Login and agrees to indemnify Complete Deelite for all claims, loss and damages whatsoever made by any third party arising from the actions of any person placing any orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information including his credit card particulars with Complete Deelite. The Customer shall be responsible for notifying his bank of any changes to his record, or loss, theft or unauthorized use of his credit card.

1.7

Complete Deelite shall make every effort to fulfill orders placed by Customers through Complete Deelite Online Shopping, but shall not be liable to any person if Complete Deelite Online Shopping shall decline or become unable to fulfill an order for whatever reason, including supply shortage or supply modification.

1.8

Notwithstanding the provisions of clause 1.7, Complete Deelite reserves the right to decline any order it may, in its sole discretion, consider unreliable for credit reason or otherwise.

1.9

Access to this site is gained through use of a personal password. Complete Deelite shall not be responsible for any offline password management and the Customer shall ensure that his password is kept strictly confidential to prevent unauthorized use. Complete Deelite shall use its best endeavours to prevent any unauthorized access to this site. However, Complete Deelite shall not be liable for any loss or damages whatsoever if any third party gains unauthorized access to this site using the Customer’s Login.

1.10

In each transaction, the maximum order quantity for each product is 30. All orders are subject to Complete Deelite’s acceptance at its sole discretion and stock availability.

1.11

Products and Prices displayed on this site are for reference only and are subject to change, alteration or modification at the time of actual transaction.

1.12

The Price does not include delivery charges which may be applicable. Please see clause 4.11 for details of delivery charges.

2. PRICE 

2.1

Complete Deelite shall make every effort to ensure that prices, details and sizes of Products detailed on this site are up-to-date but Complete Deelite reserves the right to vary the price and other details of the Products without prior notice.

 

2.2

The Prices advertised on this site are for on-line shopping only. Prices for some Products may differ from those charged at Complete Deelite Stores. The price of certain Products are subject to frequent fluctuations and is offered for guidance only.

 

2.3

Not all product size will correspond exactly to the description offered on-line. Complete Deelite reserves the right to provide the nearest product size at the nearest price.

 

2.4

There may be discrepancies between the on-line bill and the final bill due to out-of-stock products, substitutions, special offers and price changes. Complete Deelite reserves the right to adjust the on-line bill and such adjustments will be marked on the final bill presented to the Customer at the time of delivery.

 

2.5

If the Customer requests a variation to the order which Complete Deelite has accepted then the Price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.

 

2.6

Complete Deelite may from time to time and at its absolute discretion set credit limits for any Customer and/or limit sales to any Customer including denying sales to re-sellers.

 

3. PAYMENT

3.1

Payment for Products ordered through Complete Deelite Online Shopping can be made by credit cards prior to delivery, or Complete Deelite vouchers where and when applicable (the vouchers must be valid on the date of purchase).

3.2

Complete Deelite may change at any time the method by which payments for Complete Deelite Online Shopping orders may be effected and such changes may be notified to the Customer by e-mail, mailshots or by notice shown on this site.

4. DELIVERY

4.1

Complete Deelite shall use reasonable endeavours to deliver Products to the delivery address specified on the registration form in a timely manner but shall not be liable for any delays, or non-delivery for causes beyond its control.

4.2

Complete Deelite shall deliver Products according to “My Shopping Cart” of the Customer. The Customer shall include all purchase items in the shopping cart. The Customer shall not be entitled to re-delivery of any items out of the shopping cart.

4.3

Complete Deelite will only serve delivery to Hong Kong Island, Kowloon and the New Territories of the Special Administrative Region of Hong Kong and some designated rural areas and outlying islands. The delivery hours shall be between the hours of 10:00 to 18:00 Monday to Saturday, except for some rural areas and outlying islands.

4.4

No delivery services shall be available on the 1st and 2nd day of Chinese New Year, and when typhoon signal No 8 or the black rainstorm signal is hoisted; or such other weather condition whereby delivery is considered unsafe.

4.5

No delivery shall be available to premises situated in buildings which have no legal unloading areas within 50 meters of the building. Delivery service does not include areas that cannot be reached directly by our vehicles or buildings without a functioning lift to the 3/F or above.

4.6

It is the responsibility of the Customer to notify Complete Deelite immediately of any change to its delivery address.

4.7

All deliveries shall be made within 3 days of order placement; otherwise:
i. Complete Deelite will charge the ordered items with the prices on the delivery date instead of the prices on the date of order placement. The price difference shall be paid by Customer before delivery (by credit card). 
ii. Complete Deelite reserves the right to cancel the order.
Exception applies when the ordered items are out of stock.

4.8

All deliveries shall be only made to the entrance of delivery address specified on the registration form. Complete Deelite has no obligation to make the delivery to any specific location within the delivery address. All deliveries shall be signed off by the Customer with a signature and a record of delivery time on the receipt (except where the Customer has specifically instructed Complete Deelite to leave his delivery outside the door provided payment has already been effected – such delivery shall be at Customer's own risk). The Customer shall ensure that a person aged 16 or above is present and authorised to receive at the specified time of delivery at the Customer's address. If no such person is present, the delivery shall be withdrawn and attempted at another time agreed. In such circumstances, Complete Deelite reserves the right to charge the Customer an extra delivery fee.

4.9

Complete Deelite reserves the right to decline delivery of the Products to any Customer at its sole discretion absolutely.

4.10

Free delivery will be provided for each order valued over HK$500 (after discount). Otherwise, a delivery charge applies according to the Hong Kong district . In addition, the Customer will need to pay HK$80 (Discovery Bay) or HK$40 (Ma Wan) tunnel fee if the delivery address is at Discovery Bay or Ma Wan respectively.

5. VARIATION / CANCELLATION OF ORDER

5.1

The Customer may vary or cancel the order without incurring costs before Complete Deelite has commenced processing the order. Service charges may apply at the absolute discretion of Complete Deelite if Complete Deelite has commenced processing the order.

5.2

Subject to the Customer's consent, Complete Deelite may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable. Otherwise, the Product item will be deleted from the Order and the bill will be adjusted accordingly.

5.3

If there is no prior consent from the Customer for a substitution, no substitution will be made.

5.4

All discount items, free gifts and redemption items are subject to stock availability. No substitution and no prior notice will be made if stock is not available.

6. TITLE

6.1

All risks in the Products shall pass to the Customer upon delivery but Complete Deelite shall retain title in the Products until full payment has been received.

7. RETURNS OF PRODUCTS / REFUNDS

7.1

Images of Products on this site may not correspond exactly to Product description and are for reference only. The Customer shall not be entitled to return a Product on the basis that it does not correspond exactly to its on-line image.

7.2

Complete Deelite shall assume no obligation or liability for any advice or information provided with Products displayed on this site and shall not be responsible for any inaccuracy or misstatement of any such information.

7.3

Complete Deelite shall use reasonable efforts to ensure that orders are correctly fulfilled and shall deal with any discrepancies in the following manner, provided they are reported within three days of delivery via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. , hotline (phone) +852-31677022 or (fax) +852-31677021

 

a. If any Product proves to have been delivered in a damaged condition, past its sell by date, omitted in the delivery, or if the wrong Product is delivered, Complete Deelite shall either refund to the Customer the Price of that Product, or replace the Product. Customers must notify This email address is being protected from spambots. You need JavaScript enabled to view it.  within 24 hours of receipt of the delivery.

 

b. If any Product which was not included in the Customer's order is delivered to the Customer by mistake, Complete Deelite Online Shopping reserves the right to collect the wrong Product delivered.

 

c. If the Customer has been charged for a Product which has not been delivered, Complete Deelite shall refund to the Customer the Price of that Product as originally charged to the Customer.

 

d. If a Customer is charged more than the Price of a Product, Complete Deelite shall refund to the Customer the difference.

 

e. Complete Deelite will not refund or exchange goods or rectify discrepancies 3 days after delivery.

7.4

Complete Deelite’s liability to any Product delivered is limited to refund or replacement specified above. All other remedies are excluded.

7.5

Refunds shall be credited, at Complete Deelite’s option, to the Customer's credit card account as supplied in the registration form or in the form of cheque.

7.6

In case of dispute, Complete Deelite reserve the right of final decision.

8. FORCE MAJEURE

8.1

If the performance by Complete Deelite of its obligations under this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Complete Deelite), Complete Deelite shall be excused from such performance to the extent of such prevention.

9. VARIATION OF TERMS AND CONDITIONS

9.1

Complete Deelite reserves the right to amend these Terms and Conditions in its sole discretion and without prior notice to Customers. The Customer is reminded to review the Terms and Conditions prior to submitting any order. Once an order is placed, the Customer is deemed to have accepted the Terms and Conditions prevalent at the time.

10. PREVAILING LANGUAGE

10.1

In the event of any discrepancy in the translation of this text, the English version shall prevail.

11. THIRD PARTY RIGHTS

11.1

Notwithstanding the Contracts (Rights of Third Parties) Ordinance when it becomes effective and/or any comparable law in any jurisdiction, these terms and conditions are personal to and are made solely for the benefit of the parties to them and shall not create or give any rights to or purport to confer any benefits on any third parties whatsoever.  The application of the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction giving to or conferring on third parties the right to enforce any term of these terms and conditions are expressly excluded and no terms of these terms and conditions are, or are intended to be, enforceable by any person not being a party to them.  Notwithstanding the foregoing in this paragraph, third party rights under these terms and conditions shall be enforceable by Complete Deelite Limited and/or an entity which, as at the time of enforcement, is a direct or indirect wholly-owned subsidiary of Complete Deelite Limited in accordance with the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction.  The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to these terms and conditions, or any term of these terms and conditions, are not subject to the consent of any third party (including Complete Deelite Limited and/or any of the wholly-owned subsidiaries at all times). The term “subsidiary” shall have the same meanings as in section 15 of the Companies Ordinance (Chapter 622) as amended from time to time.

12. APPLICABLE LAW

12.1

These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region and the Customer and Complete Deelite Shop agree to submit to the jurisdiction of the Hong Kong courts.