Online Shop Delivery

 

DELIVERY

We take as much pride in shipping as we do in creating our products. Each shipment is handled personally and with the utmost care, and is specially packaged to ensure it arrives in perfect condition. Upon request, we can also include a complimentary gift card with a personal message.

 

Minimum Order Amount

$300.

 

Currently, we only deliver within the Hong Kong SAR to the areas listed below.

Deliveries will be made within one working day after the order is successfully placed. Should you wish to deliver your order to multiple locations or partially, please place your order separately.

For Hong Kong Island, Kowloon, all orders will incur a delivery fee as per below.

 

Delivery Areas

At the moment we deliver to:

  • The Peak

  • Happy Valley

  • Mid Levels

  • Tai Hang

  • Central

  • Wanchai

  • Causeway Bay

  • Pokfulam

  • Shouson Hill

  • Deepwater Bay

  • The South Side (Repulse Bay, Chung Hom Kok, Stanley, Tai Tam)

  • Tsim Sha Tsui

 

For other locations please give us a call to check on delivery details and availability.

Our office number is 31677022.

 

Delivery Charge

Delivery Area Delivery Charge
Hong Kong Island Zone 1:              Central & Admiralty $50.00
Hong Kong Island Zone 2:              Sheung Wan & Soho $80.00
Hong Kong Island Zone 3:            Kennedy Town, Wanchai, Causeway Bay  & Tin Hau $100.00
Hong Kong Island Zone 4:                  Mid-Levels, Peak, Pok Fu Lam &  Cyberport $120.00
Hong Kong & Kowloon Zone 5:            Stubbs Road, Park View, Happy Valley,  Tsim Sha Tsui & Kowloon Station. $140.00
Hong Kong Island Zone 6:            Repulse Bay, South Bay, Stanley &  Redhill Peninsula $160.00

Delivery Time

Lead time of order: 1 Business Day’s notice

Delivery Hours: Monday to Saturday 11:00 am – 6:00 pm

For Delivery time past 6:00p.m.:Additional charge of $150 will apply

If you wish to request a particular delivery time, please specify such in the "Remarks" section during check-out. We will do our best to accommodate your request.

 

**Delivery Service is not available on Sundays and Public Holidays**

 

Collect In Store

Orders may be collected at The Store, 2/F On Lan Centre, 11-15 On Lan Street, Central, Hong Kong.

Opening Hours: Mon – Sat 10:00 am – 7:00 pm

Please allow two working days for order processing. Customers will be notified via e-mail or by telephone when the order is ready for collection.

Additional Charge: Customers must collect their orders within 14 days upon notification unless specified. We reserve the right to forfeit the order if the order is not collected within 14 days.

 

Remarks

  • Prices shown on Deelite Cake Decorators’ Club & Complete Deelite Shop may vary from those found in-store.

  • The prices charged are in accordance with those applicable on the day you order.

  • Presently, the delivery service is only available in Hong Kong. There is no overseas delivery at the moment.

  • Home delivery is not available to areas that cannot be reached directly by our vehicles, or buildings without a functioning lift to 3/F or above.

  • Deliveries are restricted to addresses within 30m of a legal parking space. If the driver is not able to legally park you must meet him at the closest legal stopping area to pick up the goods from the vehicle.

  • All orders are subject to confirmation of final availability and Complete Deelite reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.

  • Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at the customer's request.

  • Please note: If we attempt delivery and nobody is home, if we cannot access the building or are refused entry by the Building Management, your goods will be returned to our office. A delivery fee will have to be paid for re-delivery on our next delivery day to your area. We will hold goods by request, however you are still responsible for the cost of your order regardless.

  • Orders will be delivered within 1 day from the day of order.

  • Delivery may be delayed if a typhoon signal No.8 or above is hoisted or a black rainstorm warning is in effect. In this event, we will contact you by phone or e-mail the following business day to arrange for an alternative delivery time.

  • Delivery services to Outlying Islands are presently unavailable.

  • No delivery is provided to any address at hotels, P.O. Boxes, and all areas on Lantau Island and Outlying Islands.

  • For bulk purchases of more than one case/box, we will confirm the delivery day with you directly.

  • The actual delivery times and slotsare subject to change and availability.

  • Additional Charge: The recipient’s contact information must be completed in full. We reserve the right to levy an additional delivery charge if further delivery attempts are made due to incomplete or incorrect recipient details.

  • All Terms & Conditions are subject to change without prior notice. Deelite Cake Decorators’ Club and Complete Deelite reserve the right of all final decisions in case of any dispute.